New Orleans residential customers
Manage my account
- Pay, view or analyze my bill.
- Update my account information.
- Check a work order or permit status.
- Make payment arrangements.
- Go PaperFREE.
- Sign up for Level Billing or Pick-A-Date.
- Select email reminders.
Payments and billing
Register your mobile device
- Get power outage alerts and restoration updates.
- Report a power outage.
- See your balance and due date.
- Receive a quick, last-minute payment extension, if you are eligible.
- Check work order or permit status.
New customer, or moving?
- Start, stop or move service for residential and small business customers.
Customer care centers
Stop by one of our two conveniently located Customer Care Centers from Monday to Friday, 8 a.m. to 5 p.m., except for holidays:
- West Bank Care Center (Algiers office): 4021 Behrman Hwy., Suite J, located in the River Commons Shopping Center.
- East Bank Care Center (Canal office): 3400 Canal Street, located on the corner of Canal Street and S. Norman C Francis Parkway.
Holidays: We observe the following holidays: New Year’s Day, Mardi Gras Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Products and services
Save money on my bill
Electrical and gas safety
- Power line safety.
- Gas safety.
- Call before you dig.
- Storm safety.
