Affordability: Keeping your rates as low as possible
We know every dollar in your budget matters. That’s why we’re proud to say that last year our rates were approximately 21% below the national average. We’re always looking for new ways to keep energy costs low.
Entergy New Orleans’ rates are among the lowest in the country.
2024 average retail price (cents per kWh)
Learn more about how Entergy New Orleans customer bills are calculated based on an account’s individual electricity use, as well as city taxes and fees.
5 ways we’re saving you money:
Building a storm-strong grid. By upgrading our grid to withstand stronger and more frequent storms, Entergy New Orleans customers will save an estimated $1.2 billion in avoided storm costs.
Modernizing our generation fleet. Modern technologies equal better efficiency, and our new, modern power generation sources help us and our customers meet clean energy goals.
Building a power generation mix. Using a diverse range of power sources makes our system more reliable, efficient and cost effective for customers.
Managing fuel costs. We’re in a constant state of trying to buy fuel at the lowest price available. Fuel costs are never marked up, so customers pay exactly what we pay.
Recruiting new power partners. By bringing new, large customers into our service area we create new jobs and dollars for the region and lessen the energy cost burden for residential customers.
Putting money back in your pocket
As inflation drives up daily costs, we remain focused on limiting the impact on your energy bill while maximizing the support we provide. Through our partnerships with community organizations, we put money back in our customers’ pockets and support our neighbors when they need it the most. In 2024, Entergy donated $4.3 million from shareholder funds – not from customer bills – to more than 110 New Orleans nonprofits.
We also offer The Power to Care, our bill assistance program to support elderly and disabled customers, and Energy Smart, our customer energy efficiency program.
During the summer of 2024 heat wave, Entergy New Orleans donated more than $383,000, including through The Power to Care, to help customers Beat the Heat and manage their electrical bills.
Lending a helping hand
It’s not just the company that’s committed to supporting our city, however – volunteering is one of the many important ways our employees power life in the communities where we live and work.
In 2024, our employees teamed up with the nonprofit Rebuilding Together New Orleans to provide home weatherization makeovers for low-income homeowners and hosted energy efficiency fairs to help residents manage their bills. The effort was so impactful, we did it again in 2025.
Employees receive paid time off to volunteer for the causes they care about, and each year they donate hundreds of thousands of dollars in time and labor to local organizations.
In 2024, employees in New Orleans dedicated more than 21,400 hours of volunteer service valued at more than $717,250.
Providing a one-stop-shop
We also offer bill support for customers facing financial hardships. Our Bill Toolkit provides valuable resources and available assistance options to help customers better manage their energy bills.
We also help customers maximize their savings by connecting them with federal funding resources such as LIHEAP and Single Stop.
Whether you have questions about your bill, need additional time to pay, or are seeking financial assistance, our one-stop-shop connects you to available programs and services.
