How to read my Entergy bill
Entergy is always working to improve our customers’ billing experience. The Entergy bill’s user-friendly and colorful layout enables you to find all the important information on your bill. Charts and graphs give you the ability to track your energy usage. Definitions of line items have been added so that you can clearly understand the different parts of your bill.
Details of new bill sections
1. Header
Provides your jurisdiction website, physical address or location where electrical service is provided, and important Entergy phone numbers for customer service or to report Power Outages.
2. Account summary
Includes your Name, Account Number, Invoice Number, Mail Date, QPC (Quick Payment Code) and Billing Cycle. The QPC number, when used with the account number, assures that your payment is posted to the correct utility account. Every Entergy customer account is aligned with one of 21 cycles so that they are billed on, or about, the same date each month.
3. Amount due
This shows the amount of your bill and your due date. This area will also indicate any Past Due amounts on your account and provide verbiage if you are on programs like Level Billing or Auto Pay and information about payment arrangements.
4. Energy usage and charges graph(s)
This graph shows your energy usage – each month represents your usage amount for the month. You can compare usage to the previous year or previous month(s) to determine if your current usage is in line with the previous periods. Or you can estimate what your future usage may be. Keep in mind the fluctuations you may see can be the results of weather changes affecting usage throughout the year, particularly in summer and winter months.
5. Cost breakdown
This graphic is a breakdown of your charges that is color coded to align with your Current Charges section on the back page, with the dollar amount shown for each.
6. Important messages
You may see items in this section that provide you with important information like ways you can save money on your bill.
7. Ways to pay
Graphic that shows different ways you can pay your bill and any fees associated with them.
8. Pay stub
This section of the bill is to be sent when paying your bill with a check and mailing to Entergy.
Details of New Bill Sections
9. Meter reading
If you look at this section of your bill, you’ll see last month’s reading subtracted from this month’s reading to get the amount of kilowatt hours (kWh) you’ve used during the previous month. If your reading was estimated this information will be indicated on your bill.
10. Account detail
Shows account activity since your last bill.
11. Current charges
Shows all line items for your bill that are broken out into Electric Charges, Gas Charges, and Other Charges and Credits with the total amount due for each section.
12. Terms and definitions
Brief description of some of the line items on the bill. To review the full list of definitions please see section below.
Terms and Definitions
Accumulated difference
The accumulated difference is the difference between your monthly Level Billing amount and what you would owe if you were not signed up for Level Billing. This amount must be paid in full if you cancel Level Billing or change providers.
Base rate adjustment rider
Adjustment to implement gradually the change in rates approved by the City Council in Docket UD-18-07.
City sales tax
Sales taxes mandated by city government.
Contract minimum
Contractual minimum base bill amount.
Customer charge
A monthly charge that covers a portion of the fixed costs required to provide electricity service that is not dependent on energy usage.
Deferred payment amount
Amounts associated with customer’s Deferred Payment Arrangement (DPA).
Electric base rate charge
Covers the cost of the system utilized to generate and deliver electric service to customers.
Energy efficiency EECR rider
Recovery of program costs for Energy Smart.
Facilities charge
Recovery of costs for facilities serving customer-specific requirements.
Federal mandated EAC rider
Costs to comply with federal air pollution regulations.
Formula rate plan
Covers changes in the cost of the system utilized to generate and deliver electric service to customers between base rate proceedings.
Fuel & purchased power cost
The cost of fuel needed to generate electricity and the cost of power purchased from other Companies.
Gas base rate charge
Covers the cost of the system utilized to deliver gas service to customers.
Green power option 100%
Voluntary customer election to support renewable energy resources.
Green power option 25%
Voluntary customer election to support renewable energy resources.
Green power option 50%
Voluntary customer election to support renewable energy resources.
Level billing calculation
The monthly amount is calculated by taking the past 12 months of your billing history and dividing it by 12. Each month, the oldest bill is removed from the average and the current month’s bill is added.
MISO recovery rider
Charges and credits associated with Entergy New Orleans’ membership in MISO (Midcontinent Independent System Operator). MISO is a non-profit Regional Transmission Organization.
Monthly manual meter reading fee
Charge for costs associated with manual meter reading for customers electing to opt-out of advanced metering.
Net metering installation fee
An installation charge to cover the cost associated with initial testing of both the customer’s meter and interconnection, initial meter installation and any future meter testing in accordance with the New Orleans Net Energy Metering Rules.
Purchased gas cost
The cost of natural gas purchased for delivery to gas customers.
Purchased power cost recovery
Recovery/reduction of capacity costs associated with Power Purchase Agreements and Long-Term Service Agreements authorized by the City Council.
Rate minimum
Minimum Bill required under the rate schedule.
Rooftop solar credit
Monthly credit to compensate customer for Entergy New Orleans to install solar facilities for use in producing energy.
Storm securitization cost riders
Recovery of costs to rebuild infrastructure and equipment damaged by severe storms and weather events.
Storm securitization cost riders
True-up benefits and costs associated with the financing of storm restoration costs.
Storm securitization cost riders 2
Recovery of costs to rebuild infrastructure and equipment damaged by severe storms and weather events.
Storm securitization cost riders 2
True-up benefits and costs associated with the financing of storm restoration costs.
Street use franchise fee
A fee set by the City Council ordinance for the use of public rights-of-way, streets, land, and water-ways for placement of transmission and distribution.