|
|
Contact Us by Telephone
We provide customer
service 24 hours a day, 7 days a week through our automated phone system.
Additionally our representatives are available to assist you Monday through
Friday 7:00 am to 7:00 pm for residential needs, Monday through Friday 8:00
am to 5:00 pm for business needs and 24 X 7 for outages and emergencies.
1-800-ENTERGY (1-800-368-3749)
Residential Customer
Service - Monday through Friday 7:00 am to 7:00 pm
Business Customer Service
- Monday through Friday 8:00 am to 5:00 pm
Report Outage or
Emergencies - Representatives are available 24 X 7
|
Menu Options:
|
Option |
Self-service options provided 24 X
7 by our automated phone system:
|
|
Hear current balance, make a
payment, or request payment arrangements...
|
1
|
- Get current
balance, last payment
information and past due
amount
- Make a payment by
phone (Quick Pay Center code
and account number provided)
- Request more time
to pay your bill
|
|
Report a power outage, gas outage
or emergency, outdoor lighting repair, set
or change outage alert preference, get a
power outage status or report any other
power related problem...
|
2 |
- Report power
outage
- Get power outage
status
- Set or change
outage alert preference
|
|
Start, stop, or move service...
|
3
|
- Check the status
of service requests
including permit information
|
|
For all other matters...
|
4
|
|
1-800-9OUTAGE (1-800-968-8243)
Report Outage or Emergencies - Representatives are available 24 X 7
|
Menu Options:
|
Option
|
Self-service options provided 24 X 7
by our automated phone system:
|
|
Report an electrical outage within a home or building...
|
1
|
|
|
Receive information on a current power
outage...
|
2
|
|
|
Report an emergency, hazardous condition, or
a gas outage...
|
3
|
|
|
Report a street light or security light
outside your home is out...
|
4
|
|
|
Have your account set up to receive
outage information via phone or text, or to
change your current outage alert preference...
|
5 |
-
Set or
change outage alert
preference
|
NOTE: To contact us by
phone you will need the telephone number or account number that is listed on
your Entergy account. Your account number can be found on your Entergy bill.
|
|
|
